Support

What are the system requirements?

ClearSweep requires:

• Windows 10 (build 19041 or later) or Windows 11
• x86, x64, or ARM64 processor
• Check Microsoft Store for the current download size and device requirements.

How do I install ClearSweep?

Get ClearSweep from its Microsoft Store listing and follow the Store installation instructions.

Do I need administrator rights?

You can scan your files without administrator rights. Use Scan as Admin if you need access to protected directories.

How do I scan a drive?

Launch ClearSweep, select a drive, and start a scan. Scan time depends on the drive and the number of files.

What do the colors mean?

The sunburst visualization uses color gradients to show folder hierarchy. Outer rings represent deeper folder levels. Click any segment to drill down into that folder.

How do I delete files safely?

Review files in the collector before deleting them. You can cancel during the 5-second countdown. Files go to the Recycle Bin by default. Permanent deletion is a separate setting. Protected system folders are blocked from deletion.

Can I filter by file type?

ClearSweep does not currently have a file-type filter. Use the Largest files view to see the biggest files under the current folder.

Can I export scan results?

ClearSweep does not currently have a CSV export command in its interface.

ClearSweep won't launch

Try these steps:

• Make sure you're running Windows 10 (build 19041 or later) or Windows 11
• Update your graphics drivers
• Run the app as administrator
• Reinstall from Microsoft Store

Scanning is slow

Large drives with many small files can take longer to scan. To reduce competing work:

• Close other disk-intensive tasks and allow the scan to finish.
• If another scan or backup is running on the drive, try again after it completes.

Some folders are missing

Some folders require administrator access. If a scan reports unreadable folders, try Scan as Admin. Files can also be inaccessible because they are locked or access is restricted.

I accidentally deleted something

Check the Windows Recycle Bin. ClearSweep uses it by default. If you selected permanent deletion in Settings, the files will not be there.

Does my license expire?

No. ClearSweep is a one-time purchase with lifetime access. No subscriptions, no recurring fees.

How many computers can I install on?

The Microsoft Store listing allows installation on up to ten Windows devices while signed in to your Microsoft account. Check the listing for the current installation terms.

How do I get updates?

If you installed ClearSweep through Microsoft Store, check for updates in the Store.

What's your refund policy?

For a Microsoft Store purchase, follow Microsoft's refund instructions. Eligibility depends on Microsoft's terms.