Support

What are the system requirements?

ClearSweep requires:

• Windows 10 (version 1809 or later) or Windows 11
• DirectX 11-compatible GPU
• 4 GB RAM minimum (8 GB recommended for large drives)
• 50 MB disk space for installation

How do I install ClearSweep?

Get ClearSweep from its Microsoft Store listing and follow the Store installation instructions.

Do I need administrator rights?

You can scan your files without administrator rights. Use Scan as Admin if you need access to protected directories.

How do I scan a drive?

Launch ClearSweep, select a drive, and start a scan. Scan time depends on the drive and the number of files.

What do the colors mean?

The sunburst visualization uses color gradients to show folder hierarchy. Outer rings represent deeper folder levels. Click any segment to drill down into that folder.

How do I delete files safely?

Review files in the collector before deleting them. You can cancel during the 5-second countdown. Files go to the Recycle Bin by default. Permanent deletion is a separate setting. Protected system folders are blocked from deletion.

Can I filter by file type?

Yes. Use the filter panel on the right side to show only specific file types (videos, images, documents, etc.). You can also filter by size or date modified.

Can I export scan results?

Yes. Click File → Export to save your scan data as a CSV file. Useful for record-keeping or sharing with IT support.

ClearSweep won't launch

Try these steps:

• Make sure you're running Windows 10 (1809+) or Windows 11
• Update your graphics drivers
• Run the app as administrator
• Reinstall from Microsoft Store

Scanning is slow

Large drives with millions of small files may take longer to scan. Ensure:

• You have at least 4 GB of free RAM
• Your GPU drivers are up to date
• No antivirus software is actively scanning the same drive

Some folders are missing

Some folders require administrator access. If a scan reports unreadable folders, try Scan as Admin. Files can also be inaccessible because they are locked or access is restricted.

I accidentally deleted something

Check the Windows Recycle Bin. ClearSweep uses it by default. If you selected permanent deletion in Settings, the files will not be there.

Does my license expire?

No. ClearSweep is a one-time purchase with lifetime access. No subscriptions, no recurring fees.

How many computers can I install on?

Your license covers up to 3 personal computers. For business or team use, contact us for volume licensing.

How do I get updates?

If you installed ClearSweep through Microsoft Store, check for updates in the Store.

What's your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied, email us at [email protected] for a full refund.